Voodoo Terms

Who can play

You must be at least 18 years old or have reached the legal age for online gaming where you live. You are responsible for checking and following the laws and age rules that apply to you. We may ask for proof of age. If you do not meet this requirement, we may restrict access or suspend your account.

Residents of the restricted countries in our current list cannot deposit or play for real money. You must confirm where you live and may have to prove your location. An account that breaks this rule will be closed and its funds may be forfeited. You must not use a VPN.

How your account must be used

You may open one personal account and must register it yourself. Multiple accounts can be terminated, and all payouts can be suspended. When duplicate accounts are used for a bonus offer, they are terminated and the bonuses and winnings gained through them are confiscated.

Keep the account for your own play. Do not give another person access, including anyone underage, and do not use our services for commercial profit. If IP addresses overlap across two or more accounts, we may confiscate funds or suspend account access. Our decision about an IP overlap is final.

We may ask for information or documents by a stated deadline. Requests can include a passport or other government-issued ID, proof of address, payment evidence, bank statements, and evidence of your source of funds or wealth. Your account may remain suspended until we receive satisfactory information.

Documents used for verification must be in Latin or Cyrillic script. If you cannot provide them in either script, we may require a video verification in which you present the documents. We may check their authenticity at any time.

Refusing a document request or providing information that is false, incomplete, inaccurate, or misleading can have serious consequences. We may refuse a withdrawal, close or terminate your account, cancel funds, and confiscate the balance. We may also report relevant activity when required.

How deposits work

Ask our support team which available payment methods are suitable for your country.

Use only a payment method registered in your own name. We do not accept third-party deposits. If a security check finds that someone else funded your account, we confiscate your winnings and send the deposit back to the person who owns that payment account. We are not responsible for funds lost after being deposited from a third-party account.

You are responsible for fees and taxes applied to your winnings under the laws where you live. If you deposit without placing any bets and then withdraw, we may recover our fees.

What happens when you withdraw

The minimum withdrawal is 50€ or an equivalent. The available maximum can depend on the payment method you choose.

We may check your identity before processing a payout and may hold a refund or withdrawal while that check is carried out. If your total bets since the most recent deposit are less than three times that deposit, we may charge transaction processing fees for the deposit and withdrawal.

Unless the terms of a promotion set other limits, we process at most 2,000€ a day for one player. Weekly payouts stop at 5,000€ and monthly payouts at 20,000€. Players on a higher VIP level, if any, may receive an exception at our sole discretion. If you win more than 20,000€, we may divide the payout into monthly instalments of no more than 20,000€ until the full sum has been paid.

We try to reach you about each withdrawal. If we cannot reach you within two weeks of your request, your account may be locked because verification was not completed. Winnings from bonus play or real-money play may be forfeited if your KYC information is still incomplete 40 days after we ask for it.

Support for a payment method does not guarantee that every payment will be processed successfully.

How bonuses are limited

Each bonus offer is limited to one per person and family, household, contact detail, account, payment method and electronic device. You must activate a deposit bonus before using the deposited money. Only one bonus can be active at a time, and deposit bonuses cannot be combined.

Bonus abuse voids the bonus and its winnings. We may prohibit further bonuses and cancel winnings during or after wagering. Advantage play is forbidden. It includes low-risk roulette strategies such as equal bets on red and black, equal bets on even and odd, or bets spread over at least 25 of the 37 roulette numbers.

Strategies designed to exploit a software fault, delay game rounds, preserve in-game value for later cash play, or obtain a financial benefit from bonus mechanics are also prohibited. If we have sufficient grounds to conclude that play was directed only at gaining such an advantage, we may cancel all winnings.

Winnings from bonus funds become withdrawable only after all wagering rules are met. If a bonus period ends before those rules are met, the bonus money and winnings are void. If you withdraw the deposit before completing wagering, the bonus and its winnings are void.

Fraud, chargebacks and manipulation

Fraud includes collusion, cheating, forged documents, false registration details, multiple accounts, chargebacks, denied payments, stolen payment cards, fraud against payment providers, and strategies aimed at dishonest winnings. Suspected fraud may lead to account termination and suspended or cancelled payouts. We may report the activity to the relevant authorities.

We may withhold payments where there is suspicion or evidence of manipulation. Attempts to manipulate our systems may lead to criminal charges. Do not exploit a software bug or flaw. Tell us promptly if you find one. If you exploit it or fail to report it, we may seek full reimbursement for the resulting damage or costs.

If a Bitcoin transaction is flagged as replaceable through replace-by-fee, we may close that account at once and keep back its winnings.

When an account becomes dormant

Your account becomes dormant after twelve consecutive months without a login. While it has a positive balance, we may charge a monthly administrative fee of at least 25 EUR or an equivalent in the currency of your active balance. The first debit may occur at the start of the month after the account becomes dormant, and we will inform you by email.

The fee stops when you reactivate the account or its balance reaches zero.

Your balance is not a bank account

Your Voodoo account is not a bank account or another financial service. It earns no interest. We do not provide currency conversion or exchange services, including exchanges between fiat currency and crypto assets.

Who provides Voodoo

Your contract is with Novatrix SRL, registered in Costa Rica under number 3-102-893958 and licensed by the Anjouan Gaming Commission under licence ALSI-202508056-FI2.

We may change these terms when needed. Where possible, we will tell you about significant changes.