Privacy at Voodoo
What information do we collect
We process information that identifies you directly or indirectly. It can include:
- Identity details such as your name, username, nationality, gender, birth date and ID numbers.
- Contact details such as your email, phone number and home address, plus proof of that address.
- Bank account and payment card details, bank statements, proof of income, and documents showing your source of funds or wealth.
- Deposits, withdrawals and other transaction records.
- Games played, login and logout times, wagers, bonuses, and your use of responsible-gambling measures.
- Your IP address and location data, login information, browser, time zone, operating system, platform and device technology.
- Marketing choices, messages to us and other information you provide in a conversation.
We receive data directly from you and from identity and age verification services, financial institutions, payment providers, anti-money laundering and politically exposed person databases, regulatory and responsible-gambling sources, and business partners such as advertising and analytics providers.
Why do we use it
We use your information to open and manage your account, process transactions, verify identity, answer questions and provide access to promotions. It also supports age and identity checks, anti-money laundering duties, responsible-gambling measures and regulatory reporting.
Other uses include detecting fraud, bonus abuse and unauthorised activity, keeping security and risk records, resolving technical problems, analysing use, improving services and supporting customer communications. With consent or another applicable legal basis, we use relevant information for personalised advertising and marketing.
Who may receive it
We may share only the data needed for a specific role. Recipients can include related businesses, game and payment providers, marketing partners where you have consented, communication services, identity and fraud-checking tools, lawyers, consultants and other processors. Law enforcement or regulatory bodies may receive data when the law requires it.
Information may also transfer as part of a merger, acquisition or sale. You will hear from us before that happens. Transfers outside the European Economic Area use appropriate safeguards, including approved contractual clauses or a destination recognised as providing adequate protection.
Voodoo Casino is operated by Novatrix SRL, which determines how and why this information is processed.
How long do we keep it
We keep personal information only for as long as its purpose, the nature of the data, legal duties and relevant risks require. Anti-money laundering rules require us to retain it for at least five years after your account closes. A deletion request cannot override that minimum period.
We may retain anonymised information for service improvement and marketing analysis.
What can you ask us to do
Subject to legal or contractual limits, you can:
- Ask for access to your personal information.
- Correct inaccurate information.
- Request deletion or restrict or object to processing.
- Request a portable copy of your data.
- Withdraw consent and opt out of marketing.
- Complain to a data protection authority.
How can you protect your account
Use your unique ID and password only for your own account, and keep both confidential. You can enable two-factor authentication for additional protection.
How do you contact us about privacy
Send privacy questions, rights requests or concerns about how your information is handled to [email protected].